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Privacy Policy for Urban Monkeys Smartphone App

Last updated: July 27, 2022


This Privacy Policy describes the policies and procedures for the collection, use, and disclosure of your information when you use the Urban Monkeys Smartphone App and informs you of your privacy rights. This Privacy Policy is based on the EU General Data Protection Regulation (Regulation (EU) 2016/679; abbreviated as GDPR).

What information is collected?

Urban Monkeys uses information to systematically better understand user behavior, fix bugs in the application and permanently improve the user experience.

  • Personal data includes information that alone or combined with other data, directly or indirectly allows identification of the individual user. This may include your IP address, exact location, name, email address and Paypal account.

  • Other data includes data that has been anonymized or otherwise does not identify the individual user. This may include data such as age, gender, browser, operating system, time of use, usage patterns, and crash data. We use this information in aggregate form to help us understand how users interact with our App and how we can improve the Urban Monkeys App.

How is the data collected?
  • When you use the Urban Monkeys App, we ask you to access your exact location so that we can play the correct audio guide for you based on your location. We collect location-based data directly from your mobile device. 

  • When you leave feedback at the end of a sightseeing tour, we ask for your feedback based on a 5-star rating, a response in the free text field, and your email address. If you fill in the fields, we will store your email address and the feedback you entered about our tour. Optionally, you can make a voluntary donation to Urban Monkeys via the feedback form. In this case, we store the amount of the donation and the associated Paypal account through which the donation was made.

  • Other Data: We collect other information when you use the Urban Monkeys App in order to analyze and improve your interaction with the App. This may include, for example, your device type, browser, network operator, operating system and the date and time of your use, as well as activities, click behavior or dwell time on individual pages and the behavior of the app during use, such as terminations and errors in the app.

  • This data is provided voluntarily in order to use the app. You can choose not to provide the data to us, but this may limit or prevent the use of our app.

How is your personal data used?

We use the data we collect to provide you with the features of the App appropriately, to improve the features of the App on an ongoing basis, for marketing activities and to contact you.

  • Provide features: in particular, the request of the exact location data is necessary so that we can automatically play the audio guides for you at the right time.

  • Improve features: based on aggregated analysis of user behavior, we can permanently improve the user experience in the Urban Monkeys App and fix bugs.

  • Marketing efforts: Your feedback from the star rating and the answers in the free text field may be used by Urban Monkeys in anonymized form for marketing measures without further consent. 

  • Contact: If you have provided your email address, we will use it to inform you, for example, about new product developments or the availability of new cities for the app. 

Where is your personal data stored?

Your data is stored on Google Cloud servers, which may be located outside the EU.


How long will your personal data be stored?

We store your personal data at least as long as it is necessary for the provision of our services.


Who is responsible for your personal data?

Urban Monkeys GmbH is responsible for your personal data.

Urban Monkeys GmbH 

Fidicinstr. 39

10965 Berlin 


Who has access to your personal data?

Only Urban Monkeys GmbH has access to your personal data. It will not be sold, exchanged or passed on to third parties for other purposes. Third parties can only access your personal data if this is absolutely necessary for the provision of our services. 


How do we protect your personal data?

We have implemented organizational and technical processes to protect your personal data from loss, manipulation and unauthorized access. These security measures are continuously reviewed and improved.


What rights do you have?

You can obtain information from Urban Monkeys at any time about which of your personal data we have stored. In addition, you have the right to have your personal data corrected or deleted at any time, provided this does not cause a conflict with legal retention periods.

You can revoke your consent to the use of your data for marketing purposes at any time by informing us at


If you have any further questions, you can contact us at any time at

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